Position Overview

Banyan is looking for a dynamic Director, Sales Development & Operations to come in and help manage and grow our client and partnership relationship and help lead Banyan’s revenue operations. You can think of this role as a hybrid of sales, customer success, and revenue operations.

Banyan’s platform sits behind the scenes to allow consumers to connect their receipts to any app they choose in a secure, safe, and anonymized way. We partner with both merchants and banks, neobanks, and fintechs to power new personalized solutions.

As the leader for Sales Development & Operations at Banyan, you will set the bar for sales and operational excellence within our Sales organization by developing and executing strategies to expand our accounts effectively. We believe strongly in our value proposition of aligning incentives with our customers and you will bring it to life by cultivating strong relationships with C-Level executives and key decision makers. You will have the opportunity to help build Banyan’s Account Management organization and define the sales strategy that fuels our growth!

If you are a detail-oriented, operations focused sales leader who is passionate about joining a growing team, with hustle, energy and grit to spare, then this is the role for you. Start-up work experience is a major plus.

What you’ll do

1. Build and nurture strong relationships across a book of Merchant and Financial customers to understand their goals and deepen usage of the Banyan platform
2. Develop deep, multi-threaded relationships with decision makers at your customers
3. Drive spend across your book of business by owning retention, expansions, and overall growth across a variety of customers
4. Lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
5. Execute successful launches of the Banyan platform across top-tier accounts in partnership with our Product and Tech teams
6. Collaborate with product, support, and marketing teams to provide informed recommendations into Banyan’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle
7. Comfortable being a generalist in Selling, nurturing existing accounts, and helping the team stay organized through efficient usage of sales tools.

What you bring

While we are open to the best candidate to get the job done, the following qualifications and experience are a guideline to what we are looking for. You will thrive in this role if you have:

• Account management and/or Customer Success experience in a B2B technology organization
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Exceptional organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• High adaptability and understanding of change within the evolution of a startup
• Expertise in using Salesforce, and other sales productivity tools

Nice-to-Haves

• Bachelor’s degree from an accredited university
• Experience with financial services sales and/or Experience selling into retail companies
• Experience at a high-growth startup
• Familiarity with retail & CPG data or financial transaction data
• Preferably located in NYC Metro Area

Benefits

• Competitive salary and equity
• Flexible vacation policy
• Medical, dental, vision, and life insurance plans
• Short and Long term disability insurance
• 401K
• Paid parental leave
• Work-from-home remotely
• Learning and development initiatives & assistance

BANYAN is an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.