Technical Operations Manager

iink Payments

iink Payments

This job is no longer accepting applications

See open jobs at iink Payments.
IT, Operations
Denver, CO, USA
Posted on Saturday, January 27, 2024
Welcome to our careers page!

At our insurance claim check processing fintech start-up, we value self-motivation, hard work, teamwork, and creativity in all of our team members. If these values align with your own, we encourage you to explore the career opportunities available at our company.

We believe that every member of our team has the potential to make a significant impact on our success. Whether you're a seasoned professional or just starting your career, we are committed to providing you with the support and resources you need to thrive.

As a member of our team, you'll have the opportunity to work on exciting and meaningful projects, collaborate with a talented and diverse group of colleagues, and contribute to the growth and development of our company.

Job Title: Technical Operations Manager

About the Team:

iink is a vertical Fintech platform for restoration professionals that automates administrative workflows and alleviates cash flow issues associated with property insurance claims.

Why iink?

We are a fast growing startup where the work you do can directly have an impact on the company's long-term success. Tell us what you want to do and why. We are looking at you to be the expert of your given role and want to hear the ideas you have/execution plan.

About the Role: The Technical Operations Specialist plays a critical role in our organization by serving as the bridge between various departments and the operations team. This individual will be responsible for interpreting and understanding the technical needs of each department, facilitating communication, and ensuring that operations align with the overall goals and objectives of the company. The successful candidate will be a technical expert with strong communication and problem-solving skills.


  • Departmental Liaison: Act as the primary point of contact between the Operations Department and other departments (e.g., Sales, Marketing, R&D, IT, Production).
  • Needs Assessment: Collaborate with department heads and key stakeholders to assess their technical requirements and translate them into actionable plans for the operations team.
  • Project Coordination: Coordinate and oversee cross-functional projects that involve multiple departments, ensuring smooth execution and timely delivery.
  • Process Improvement: Identify opportunities to streamline operations processes and implement improvements to enhance efficiency and productivity.
  • Data Analysis: Analyze data from various departments to identify trends, patterns, and areas for improvement, providing insights to management.
  • Technical Support: Provide technical support to different departments when needed, including troubleshooting and resolving technical issues.
  • Documentation: Create and maintain comprehensive documentation of departmental processes, procedures, and technical requirements.
  • Training: Conduct training sessions for departmental staff on new processes, systems, or tools introduced by the operations team.
  • Compliance: Ensure that all operations activities and processes comply with industry standards, regulations, and company policies.

About the Candidate:

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration).
  • Proven experience in a technical role, preferably in an operations or cross-functional capacity.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Project management experience is a plus.
  • Familiarity with industry-specific software and tools.
  • Ability to work collaboratively in a fast-paced and dynamic environment.
  • Detail-oriented with a focus on delivering high-quality results.
  • Hubspot experience a plus.

Where: Denver


  • Competitive compensation and equity in a growing startup
  • 401(k) with match
  • Medical, dental, vision, and life insurance
  • Open vacation policy and 12 paid holidays
  • (Optional) Company-wide book club for continuing education, books paid for by company
  • Monthly company-wide virtual happy hour with the opportunity to win fun prizes

Potential pay range: $110K - $130K

iink is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to join a dynamic and innovative team dedicated to making a difference in the insurance industry, we encourage you to apply for one of our open positions. We look forward to receiving your application and learning more about your skills and experience.

This job is no longer accepting applications

See open jobs at iink Payments.