Regional Director of Operations



Posted on Thursday, November 2, 2023

At Frontdesk, we curate more than just travel destinations; we craft experiences that empower people to live their best lives. We’re on a mission to unveil a dynamic lifestyle, anytime, anywhere.

🚀Founded in 2017, Frontdesk has pioneered a new way of apartment living, in over 25 U.S markets and 1,000+ units across 150+ buildings, we provide Dynamic Living for multifamily owners, renters and travelers.

📍Milwaukee, Wisconsin is our home base with our HQ located right on the river in the heart of downtown. No matter where our employees are located, together we have built a company where results are key and our core values are at the heart of everything we do.

Core values:

🥇 In it to win it

👨‍👩‍👧‍👧 Customer first

💛 Do the right thing

What is the role?

The role of the Regional Director of Operations is both strategic and pivotal. Entrusted with 6 - 10 markets, you will have the autonomy to steer operations, ensuring financial optimization, unparalleled customer experiences, and adherence to the Frontdesk gold-standard. As a guardian of our brand in your region, you will have the unique opportunity to craft and implement business strategies that have a tangible and lasting impact.

What will you do at Frontdesk?

  • Strategic Leadership: Drive operational excellence across your markets through overall rating quality, operational efficiency, customer satisfaction and financial performance, continuously raising the bar on profitability and customer experience.
  • Team Mentorship: Champion the professional growth of Market Teams, ensuring they are equipped, inspired, and empowered.
  • Performance Mastery: Rigorously set and track performance metrics and KPIs to inform decisions and proactively manage the financial performance expectations Deploy sophisticated business metrics to inform decisions, ensuring market leadership and compliance.
  • Quality Stewardship: Regularly inspect properties to ensure they reflect the Frontdesk promise of unparalleled service.
  • Financial Acumen: Achieve budgetary P&L goals and capitalize on opportunities to outperform expectations of regional financial performance.
  • Innovative Growth: Identify and capitalize on business opportunities in your region, making strategic decisions that echo in the market.
  • Brand Custodianship: Ensure each property, each experience, embodies the Frontdesk brand ethos and standards.

What are we looking for?:

  • 7+ years of experience in operational leadership.
  • 7+ years of experience in hospitality operations and/or multifamily property management.
  • Demonstrated proficiency in financial acumen, analytical skills, and a proven track record of P&L accountability.
  • Strong track record of coaching leaders, transforming teams, and developing people.
  • Demonstrated success driving customer satisfaction results.
  • Proficiency with Excel is a requirement and proficiency with SQL is a plus.
  • Must be autonomous, self-starter with creative-problem solving abilities and an attitude that prioritizes team over individual success, including demonstrated resourcefulness and wearing many different hats.
  • Be willing to travel ~20-40% of the time or however much is needed to accomplish the KPIs established
  • You possess an entrepreneurial spirit that is motivated by scale and exponentially growing a business.
  • You’re a lover of people, processes, and organization but also have a practical side which is both nimble and agile.
  • You have extraordinary prioritization skills - can adjust and execute when you notice things aren’t on track.
  • You’re a creative problem solver who sees every challenge as an opportunity to accelerate progress.
  • Passionate about travel, hospitality, and short-term rental industry.
  • Applicants for this position must be located within the United States. We are unable to consider candidates who do not meet this geographic requirement.

What do we offer?:

  • Competitive Salary
  • Fully Remote
  • Health, Dental, Vision Insurance and Flexible Spending Account option
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Paid time off
  • Flexible schedules
  • Community involvement

📝If your experience doesn’t fully-align with the qualifications and what we’re looking for, we still encourage you to apply. You may just be the perfect fit for this role or other positions.

🟰Frontdesk is an Equal Opportunity Employer where everyone belongs and all background are encouraged to apply. We are committed to maintaining a work environment that does not tolerate discrimination or harassment. Frontdesk will not discriminate against any protected status under federal, state, or local law.