Field Support Engineer
Algox2
Sales & Business Development, Customer Service
New York, NY, USA
Posted on Dec 10, 2025
Field Support Engineer
New York City preferred
Engineering
full time
Reports to Founder and CTO
Act as the front-line technical expert for enterprise deployments of AlgoX2, guiding installations and handling live troubleshooting.
What you'll do
- Act as the front-line technical expert for enterprise deployments of AlgoX2
- Guide installs on-prem and in cloud Kubernetes, including TLS and ACLs, and migrations from Kafka, Redis, or MQTT
- Handle live troubleshooting, performance tuning, and upgrade planning
- Capture customer feedback to improve product and documentation
What we expect
- Solid background in systems integration on Linux, Kubernetes, and Helm
- Familiarity with messaging or streaming systems such as Kafka, MQTT, NATS, or Redis
- Clear communication with customer engineering teams
- Willingness to travel occasionally for onsite work or remote support windows
What you get
- Competitive salary plus early employee equity
- High visibility in a small team where your input shapes the roadmap, reporting to the Founder and CTO
- Room to grow into customer success, sales, or product as the company scales